Monday, September 30, 2024

ROTHMAN PORTAL :: LETTERS TO MY TEAM

 


---------- Forwarded message ---------
From: -meg <>
Date: Mon, May 20, 2024, 6:27 AM
Subject: Why aren't you on my portal?
To: Ryan Mackiewicz <Ryan.Mackiewicz@rothmanortho.com>



Ryan 

Why aren't the records accurate on the Rothman portal?

I brought the MRI DISC from penn clearly showed misplacement of left hip prosthesist which is 50 degrees out  creating femoral anteversion that I never had prior to the surgery that you & Dr Nazarian did to me according to the records you were there that day although I never saw you once. 


This is criminal @ best to leave a patient like this with no concern whatsoever!!  I am suffering daily morning noon & night. My life has been completely turned inside out & upside down.  


Please add this letter to my chart. You were absent @ last appointment just like you were the day of my surgery when I was left with   inadequate treatment from such an incompetent group in Bensalem that day!! 


They took me into   the O.R. in tears because of their lack of empathy & total lack of skills or concern for the patient approaching major surgery because they weren't even  trained. It was unbelievable. 


The lack of empathy and incompetence displayed by the medical staff during my pre-surgery experience in the operating room was deeply troubling. Their lack of integrity and empathy combined with the apparent disregard for my well-being, is unacceptable in any medical setting & especially when I was facing a MAJOR SURGICAL PROCEDURE. 


Their failure to demonstrate basic skills and concern for a patient about to undergo major surgery is a serious issue that cannot be overlooked. The lack of empathy and competence in healthcare providers can have detrimental effects on patient outcomes and overall trust in the medical system. I deserved to feel supported, informed, and cared for throughout my  medical journey, particularly during critical moments such as preparing for major surgery.


In light of this distressing incident, it is crucial for your medical institution to reevaluate your   protocols to ensure that all staff members possess the necessary skills and empathy to provide high-quality care. Patients should never have to endure such emotional distress and lack of support when entrusting their well-being to healthcare professionals. It is essential that medical providers prioritize empathy, competence, and patient-centered care to uphold the highest standards of healthcare. But it didn't happen that day : October 14, 2022 in Bensalem PA. 


The people who prepped me for surgery weren't even nurses; they were medicalassistants@ best & their main priority was getting out of there that day being it was Friday.  That is below the standard of care promised to me as a patient. Nancy threw the papers at me & couldn't even look me in the eye ; they were so mean to me it was unreal.  They treat the dogs @ the SPCA better than I was treated. I felt like more of an inconvenience rather than a priority that day. Dr Nazarian should have rescheduled the surgery seeing how upset I was after all of the mistreatment I experienced before being taken into the O.R. He obviously didn't look out for my welfare either to leave me at the hands of that team & the anesthesiologist was a complete moron making stupid jokes rather than assuring the patient they were in good hands. Looking back now I see I wasn't in good hands; the outcome is obvious & tragic. 


I think its time Dr Nazarian retires instead of hurting any more innocent people like me whose only crime was trusting people like you.



MargaretOHanlon

484 482 3292. 

P.S. I've been requesting the IMPLANT STICKER But to date haven't received even a call back or email from you except for the time Dr Nazarian called me SCREAMING AND YELLING @ me after you showed him this letter. Nazarian said he didn't care & said " I'm not gonna do anything"  even though the imaging  tells the story of his misplacing  the hip implant being 52 degrees out & normal range is 20 degrees. The Doctor in New York  @ HSS said Rothman owes me to take care of it but clearly Nazarian doesn't care about my mobility,  lifestyle or anyone since he's willing to just be so indifferent & smug . Maybe its time Dr Nazarian hangs up his scalpel & retire before he hurts anyone else & destroys their life 

Sunday, September 29, 2024



All Cruelty stems from weakness

“Courage and conviction are powerful weapons against an enemy who depends only on fists or guns. Animals know when you are afraid; a coward knows when you are not.” 
– David Seabury

Saturday, September 28, 2024

ASSUME NOTHING

The goal here is to educate & empower one another about people, places & things that can either add or subtract from a good outcome prior to surgery rather than after; that's a great and noble mission. The key to educating and empowering people about their experiences with the medical system, especially concerning  orthopedic surgery like hip or knee replacements, involves a multifaceted approach in order to avoid mistakes, revisions & inexperienced interns, surgeons, medical assistants & physical therapists not Doctors & Registered Nurses, Physician Assistants that over promise but  are either incompetent or  incapable of delivering on their promises.

So its best to do your own research before not after. More often than not if you go to a surgery center & I cannot repeat that enough ; ignorance of the law is no excuse for you as an un-informed patient headed into surgery like what happened to me @ Rothman Orthopaedic Hospital in Bensalem which is privately owned & held by the Doctors that prefer to operate there so they have a fiduciary interest like Dr David Nazarian who treated me but pretty much was clueless when doing the newest simple technique & his outcome clearly 🙄  proves he didn't & doesn't know what he is was or will know what he's doing. I only wish I had done prior research on him & Rothman policies.  Its not really a Hospital; its a surgie center so by law they can operate @ a lower standard of care than @ a hospital.  How could the average person be aware of all of the  but unless you do your research prior then you have have to live with the consequences like I currently am. Same for physical therapists especially if they work independantly; they can change the record to make everything look good for them even if it isn't true.  

Don't be afraid to ask more questions because it matters. Check to see if the surgeon has ever been sued for malpractice; you can do that on your on HERE.  A lot of information can be found online but not all. Remember that. Just because they have stellar reviews on Google.com doesn't mean that they are really real. 

In my case I had gone to Dr Nazarian @ Rothman Orthopaedics in Bensalem & he promised to take good care of me which I assume he meant it but from the outcome I would have to say he is less than stellar in the new fancy schmansy easy peasy front approach & orthopedic skills. Here is the perfect example  on the website he states that he is mako trained in computer assisted surgery but he did not use it in my case . 


1. **Create a Comprehensive Guide:** Develop a detailed and easy-to-understand guide or booklet that explains the steps before, during, and after surgery. This guide should include explanations of medical terms, possible complications, recovery expectations, and tips for rehabilitation. 


2. **Workshops and Seminars:** Organize workshops or seminars where individuals can gain firsthand knowledge from professionals. These workshops can include talks from surgeons, physiotherapists, and even patients who have already been through the process.


3. **Online Platform:** Develop a website or a social media platform where individuals can share their experiences, provide tips, and support each other. This could also involve a Q&A section where experts answer the most common questions.


4. **Advocacy:** Advocate for patient rights and transparency within the medical system. This could involve working with hospitals and health organizations to ensure that patients are fully informed about the procedures and their rights are respected.


5. **Support System:** Create a support system that provides emotional, psychological, and practical assistance. This could involve support groups, hotlines, and resources for counseling.


6. **Education for Medical Staff:** Organize training for medical staff to improve their communication with patients. This can help to ensure that patients understand their treatment and feel more comfortable asking questions.


7. **Follow-Up Care:** Emphasize the importance of follow-up care and regular check-ups after surgery. This can help to prevent complications and ensure the best outcome for the patient.


Remember, the main goal is to empower patients by giving them the information and resources they need to make informed decisions about their health. This involves breaking down complex medical jargon into understandable language and providing a platform for them to voice their concerns and experiences.


If you have any Questions or concerns contact me and I will try to help you the Best I can. 

Friday, September 27, 2024

Notice of Rights

 

Notice of Rights - Disabilities

 

The Philadelphia Police Department is committed to making structures, programs, services and activities accessible for people with disabilities. People with disabilities are protected under the Americans with Disabilities Act and can request changes in the way we do business when the change will help them access our programs, services, and activities. 
We invite you to refer to the City’s accessibility policies

 

People with disabilities can request reasonable changes to access City owned spaces, programs, services, and activities by submitting a reasonable modification form online.

 

People with disabilities who feel that they have been discriminated against, based on disability, in City operated programs, services, and activities may submit a grievance either through the Philadelphia Police Department or the City of Philadelphia.  

 

People with disabilities who feel their request for access has been declined or who feel otherwise improperly treated by an officer may submit a Complaint Against Police (CAP).

 

We are committed to addressing any gaps in accessibility.  To do that, we will seek your input annually about accessibility successes and needs.  We will issue surveys through our accessibility partners to learn from you.  

 

Accessibility resource links: 

Philadelphia’s ADA policies.

Submit a Reasonable Modification Request for a change to a City program, service or activity 

Submit an ADA grievance through the Philadelphia Police Department or the City of Philadelphia

Submit a Complaint Against Police

Friday, September 13, 2024

ROTHMAN CONTACTS

 


Important Contacts

Associate Director of Patient Access:  Mary Kate Wacker - MaryKate.Wacker@rothmanortho.com

Director of Revenue Cycle Management: Kelli Huber – Kelli.Huber@rothmanortho.com

Director of Ancillary Services: Kim Wallace – Kim.Wallace@rothmanortho.com

Physician Relations Director: Jennifer Lombardo – Jennifer.Lombardo@rothmanortho.com

Medical Records: Elizabeth Keating - Elizabeth.Keating@rothmanortho.com

 

PA Regional Director of Operations:

Linda Mazzoli - Linda.Mazzoli@rothmanortho.com

 

PA Physician Relations Representatives: 

Natalie Giuffrida – Natalie.Giuffrida@rothmanortho.com

 

NJ Regional Director of Operations:

Heather Giorla - Heather.Giorla@rothmanortho.com

 

NJ Physician Relations Representatives:

Melanie Iannace – Melanie.Iannace@rothmanortho.com


NY Regional Director of Operations:

Robert Leung – Robert.Leung@rothmanortho.com


NY Physician Relations Representative:

John Santangelo – John.Santangelo@rothmanortho.com

 

FL Regional Director of Operations:

Jessica Davis – Jessica.Davis@rothmanortho.com

 

FL Physician Relations Representatives

Eliana Landa – Eliana.Landa@rothmanortho.com

Melba Giraldo – Melba.Giraldo@rothmanortho.com


Trusting God